If the purchase is made before 12:00 PM, the order will be prepared on the same day (orders placed on Saturday and Sunday will be processed on Monday). If your purchase is made after 12:00 PM, the shipment preparation will take place on the next working day. As for the delivery time, it will vary depending on the shipping option chosen by the customer: express shipping (24 hours) or standard shipping (48/72 hours).
Under normal conditions, the delivery time for the standard shipping option is between 48 and 72 hours in Spain, and between 3 and 5 days for the Balearic Islands (considering working days). In the case of international shipments, the delivery times will be longer and may vary depending on the destination.
The shipping time is calculated from the moment the package is picked up by the corresponding carrier from our warehouses, not from the moment the user places the order.
If the shipping company goes to the address you provided and no one is available, they will contact you to arrange the delivery of the order again.
During Black Friday, Christmas, Easter and sales period, orders may be delayed a little longer than normal due to the high volume of work of the transport companies.
Shipping costs are not included in the prices shown on the website; they will be added later during the purchase process.
The cost of shipping will vary depending on the weight of the order. In Spain and Portugal, shipping costs will be free if the total cost of the products exceeds €30 (applicable at the end of the cart checkout).
In national territory (Spain), Kokonote ships anywhere except the Canary Islands, Ceuta, and Melilla.
International shipments are allowed to any part of the world depending on the conditions of each country.
In Europe, standard shipping is handled by GLS and can take 8-10 business days. For the rest of the countries outside Europe, standard shipping is handled by FedEx or UPS and can take 10-15 business days.
Occasionally, shipments to countries outside the EU may incur additional duties and taxes, which in any case will be the responsibility of the buyer. We undertake to make the necessary arrangements and prepare the necessary documentation for customs clearance.
We currently do not ship to the United States.
When placing your order, you can make payment using any of the following methods:
• Bank transfer. Please note that orders paid by bank transfer are not guaranteed product availability until the payment is received. These orders will be held for 4 business days, excluding weekends, starting from the day after the order is placed. If the transfer is not made within this time, the order will be canceled.
• Credit/debit card. With a secure connection to provide peace of mind for customers.
If you have any issues with shipping, please contact us through email@example.com.
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