In our return policy, in compliance with "Article 71" of the Royal Legislative Decree, the buyer has 14 business days to exercise the right of withdrawal, without the need to justify their decision and without any penalties. The refund will be made using the same payment method used for the order, or through a voucher to be used in the online store 

The returned product must be in the same condition as received, that is, in perfect condition and with the original packaging. The shipping label must be placed on the same packaging in which it was received. If it is placed in a way that affects the condition of the product (packaging, etc.), Kokonote will not assume the full amount of the refund. 

The return must be made in appropriate packaging that protects it during transit. The buyer has 30 business days to return the product after receiving the package. 

This right can be exercised through our email Although it is not mandatory to justify the reason for the return, it would be helpful for us to know it to facilitate the management of the returned product. The transportation costs incurred for the return will be borne by the customer. 

If the reason for the return is that the customer is not satisfied with the item, Kokonote has no problem issuing a full refund for the order, except for the shipping costs, if the item is returned in the same condition it was purchased. If the reason for the return is that the returned item does not match what was requested in the order, Kokonote will cover the return and new shipping costs. 


Repair and replacement will be free for the user. This includes the necessary expenses incurred to remedy the non-conformity of the products with the contract, especially shipping costs, as well as labor and material costs. The seller is responsible for non-conformities that manifest within a period of two years from the delivery. The consumer must inform the seller of the non-conformity within two months of becoming aware of it. 


If you need more information, please don’t hesitate to contact us trough our email © 2023.